a). In order to achieve customer satisfaction and maintain customer-focused quality management system to ensure that customer needs and expectations to determine conversion requirements and to be met.
b). The general manager must carefully study the customer requirements, and accordingly in the development of quality policy and quality objectives should be reflected.
c). The marketing department should be seriously studied and a clear customer quality requirements.
d). On the basis of a clear customer requirements, combined with the strength of the factory, to develop standards for product quality to meet customer requirements. If the customer is not clear, in accordance with the relevant requirements of the industry standard to produce, to ensure customer satisfaction.